Vivid conversation on next generation emergency services in a room full of silence
The NEXES Workshop on Accessibility held on May 19th addressed the key questions and challenges associated with the design and development of accessibility features for next generation emergency services.
Organised by the European Union of the Deaf and OMNITOR, the Workshop allowed international experts from across Europe and Turkey to understand the NEXES vision for truly universal, democratic and inclusive emergency services. The experts reviewed specific case studies where accessibility to the deaf and hard of hearing communities has been adopted and discovered the many benefits of the CAT112, the emergency App from the Catalonia Emergency Service that renders these services accessible for citizens with speech impairment and hearing disabilities by using multi-channel communication.
Drawing on these cases, experts shared their own personal experiences witnessing the attacks in Brussels and London and earthquakes in Japan and focused on the issues of communication barriers and lack of information. They combined their expert knowledge to engage in a fictional Emergency Exercise that encouraged the vivid discussions to explore and find solutions to issues currently challenging accessibility in emergency services in Europe and beyond.
The NEXES Workshop on Accessibility is part of the overall dissemination and engagement process towards the adoption of next generation emergency services that make accessibility a top priority. Work and results from the meeting will feed into the NEXES RIA development process and future implementation of the NEXES System and Apps.