NEXES Pilot in Romania: The Future of Emergency Services is Here!

NEXES Brings Life to the First Ever End-to-End Next Generation Emergency Service

The NEXES Consortium announces today that the NEXES Pilot in Romania successfully demonstrated the full extent of the new communication and information exchange capabilities of the NEXES System, upon the conclusion of the NEXES Action’s development phase.

The NEXES Pilot in Romania was a key activity of the NEXES Iteration Two Workshop, held in Bucharest, in November 16th and 17th 2017, at the Ramada Bucharest North Hotel. Before a large audience that encompassed highly relevant stakeholders in the strategy, management and operation of emergency services in Romania and important representatives of the national civil society and security industry, the NEXES Pilot in Romania unfolded across seven storylines that recreated different emergency situations where the advanced and innovative NEXES capabilities ensured a reliable, fast and effective emergency response, highlighting significant advances in the emergency call-taking and handling service. Specifically, the NEXES Pilot activities emphasised the richer communication between citizens and emergency services benefiting from the NEXES Apps’ audio, text and video channels of total conversation communication, and a dedicated attention has been given to the involvement of sign language interpretation in emergency response and its importance for the deaf and hard-of-hearing communities. Also addressed was the relevance of improved location information and the exchange of medical data, namely in scenarios that implicate roaming and the relay of caller’s data across different countries to the right emergency centre.



Engaging with the enthusiastic participants from the audience, the NEXES Pilot in Romania also introduced four new avenues pursued by NEXES: the bi-directional communication and information exchange between the emergency centre and the dispatched first responder teams through the NEXES App for First Responders, the demonstration of Internet-enabled technologies in the NEXES Public Alerting Platform, the capability to place emergency calls using Voice over WiFi networks and the generation of automated emergency calls with smart devices automatically detecting an emergency situation and using text-to-speech facilities to alert emergency services.

Finally, cross-fertilisation activities were included in the agenda of the NEXES Pilot in Romania, through a joint interoperability demonstration with the Emynos Action, in which an emergency call using the Emynos total conversation communication was successfully answered by the NEXES PSAP System, reinforcing the transparency and versatility of next generation emergency services.

The benefits, challenges and impact of NEXES were thoroughly discussed in the ensuing open interaction that involved the NEXES partners and the public and private representatives of emergency end-users and civic associations. The sentiment of accomplished mission prevailed as the main conclusion emphasised that promising new, advanced Internet-enabled technologies are ready to be of service now to citizens and emergency services across Europe, with NEXES leading the transformation path.

“After successfully bringing Internet-based information and communication technologies to support the interaction between citizens and emergency services with significant accessibility and inclusiveness gains, NEXES has unveiled a new dimension to emergency services with increased interoperability with the First Responders onsite, with enhanced public alert functionalities and, on a more futuristic tone, with automated emergency calls.”, explained Mr. Marco Manso, the Director of Innovation at RINICOM UK and Coordinator of the NEXES RIA. “The reactions and feedback we have received in this Pilot activity have been exceedingly positive and provides us with the confidence that the NEXES Recommendations to be drafted soon are going to be a key catalyst for the much-needed transformation of emergency services across Europe. We are really proud that NEXES may be a beacon, driving the process forward.”

You may access the event presentations below:

  • NEXES: On the Path Towards NGES

  • Accessibility Aspects in NGES

  • NEXES Applications for Citizens

  • Improved Capabilities at the Hands of PSAP Operators

  • The Value of IMS for NGES

  • Public Alert in NEXES

  • Emergency Apps for First Responders

  • NEXES Campaigns of Demonstration

  • AAHD Exercises

  • NEXES Pilot in Romania Scenario (Overview)

NEXES App Challenge At The UNESCO’s Open Educational Resources Congress

The NEXES Consortium will be hosting the Closing Event of the NEXES App Challenge on September 20th 2017, at the Cankarjev Dom, Culture and Congress Centre in Ljubljana, Slovenia.

The NEXES RIA designed and created open Application Programming Interfaces (APIs) that implement core system functions and are capability-oriented, thus facilitating creative application developers to benefit from the NEXES basis to build atop their own 112 emergency Apps, which will already follow the principles of the NEXES pan-European 112 emergency app standard. The intention of the NEXES App Challenge is thus to validate the friendliness and use of the NEXES App APIs from the perspective of application developers who wish to utilise them to incorporate emergency communication capabilities in their newly designed emergency applications.

The Event signals the end of the Second Edition of the NEXES App Challenge, complementing the activities unfolding since March 2017 to disseminate the NEXES App API, to discuss the relevance of a pan-European standard for emergency Apps and to support third-party software developers to showcase their emergency Apps before an audience of emergency service experts.
The NEXES App Challenge Event is a satellite event to the OER Congress 2017, co-organised by UNESCO and the Slovenian Government ( and it represents a best practice in Open Educational Resources (OER) initiatives worldwide. OER encourage the making of quality and affordable educational resources widely available, namely through enabling ICT assets.

The NEXES Consortium acknowledges the relevance of OER to provide more equal access to knowledge and educational opportunities and created the NEXES App Challenge to encourage the creation, development and dissemination of innovative emergency Apps that help build and enhance a rich NEXES App ecosystem, contributing to generate awareness on the European standardisation effort to harmonise emergency Apps.

As a part of the OER Congress, the NEXES App Challenge will be streamed, so you can participate remotely.
In alternative, if you wish to join us at the Closing Event of the NEXES App Challenge in Slovenia, please email us at

NEXES Hosts Interactive Session with Italian Emergency Services

NEXES Partners Received at the Italian Ministry of Interior To Discuss Novel Capabilities for Emergency Response

The NEXES partner Vigili del Fuoco (CNVVF) hosted a three-day NEXES Workshop to discuss the novel capabilities for emergency response, focusing on the interoperability amongst emergency services and the exchange of emergency-related information for more efficient response operations and in the international coordination mechanisms to deal with disasters and large-scale emergency situations.

The Workshop participants shared their experience and knowledge on interoperability and international coordination efforts and discussed recommendations on how to integrate relevant requirements and expectations into the NEXES innovations. The implementation of the Common Alerting Protocol and the revitalisation of early warning and public alert systems within the NEXES RIA were addressed and an improved approach on interoperability and international coordination was determined to be subject of a small-scale showcase in the final NEXES Pilot activity.

The NEXES Workshop also offered an opportunity for participants to visit the headquarters of the Italian Fire and Rescue Service in Rome and the National Fire Corps’ PSAP Level 2 centre and to learn more about the National Fire Brigade organisation, the firefighting rescue resources and the pressing challenges to respond to thousands of interventions per day. Participants experienced a set of emergency call-taking simulation at the Centre’s facility and were acquainted with the emergency management systems relevant for CNVVF’s activities. The visits proved to be quite impressive and helped to frame the scope of the discussions on interoperability amongst emergency services and their reflection in NEXES.

NEXES Reaches Milestone 4 and Starts Iteration Two Activities

The End of Iteration One Brings Forth New Capabilities for Next Generation Emergency Services

The NEXES Consortium announces today that the NEXES Research and Innovation Action successfully attained Milestone 4, marking the end of Iteration One and the beginning of the development and integration activities to build NEXES Iteration Two, with the delivery of new advanced capabilities in the NEXES System and Apps. The advanced version of NEXES will be demonstrated and validated by the NEXES end-user community across a set of exercises and two pilots (in Romania and Turkey) that will enable NEXES stakeholders to better understand NEXES’s added value, key improvements and overall impact on society.

The NEXES partners consider that all the objectives set forth for Milestone 4 were met and that the NEXES RIA gathered all the conditions to evolve towards Milestone 5. A detailed evaluation of the NEXES Campaigns of Demonstration for Iteration One was conducted, highlighting the positive assessment issued by the NEXES’s end-users community and relevant stakeholders upon the presentation of the NEXES novel propositions concerning total conversation, enhanced location information, exchange of additional user information (namely health information) and roaming capabilities. It has been duly demonstrated that the integration of Internet-enabled functionality in emergency systems does contribute to a better situational awareness of emergency operators and responders and promotes an adequate, efficient and effective emergency response.

“We are happy to have reached this important milestone with the support of numerous NEXES stakeholders.”, said Marco Manso, Director of Innovation of RINICOM and NEXES Coordinator. “It gives us a secure basis for continuing the expansion of advanced capabilities in our NEXES System and Apps for the benefit of emergency services and society as a whole. The positive end-user feedback we have received for the past months, as the NEXES Campaigns of Demonstration unfold, is an incentive for us to focus even more strongly on the interests of our stakeholders and partners.”.

Spotlights on NEXES App Challenge

The First Edition of the NEXES App Challenge Is Wrapped in Success

The NEXES Consortium has successfully concluded the first edition of the NEXES App Challenge, an interactive showcase for next generation 112 Apps. The moment was signalled with an international workshop organised by the Institute of Communication and Computer Systems of the National Technical University of Athens on May 30th 2017.



Held from March to May 2017, the first edition of the NEXES App Challenge addressed application developers and their innovative ideas for a next generation emergency App that changes how citizens deal with emergency situations. Promoting the openness of the NEXES solution, the App Challenge initiative offered the NEXES App API and the NEXES Testbed with a set of next generation functionalities to boost participants’ development timelines and facilitate the development effort. Specifically, the NEXES App API includes accessibility features for emergency services, implementing a Total Conversation model that combines audio, real-time text, images, and video as well as user data exchange capabilities to serve all citizens.

The 1st Edition of the NEXES App Challenge was successfully completed with the submission of emergency Apps by eight different teams/companies. These unique Apps were presented by their own creators in the closing Open Workshop Day, where participants shared their experience and knowledge with the NEXES partners, representatives of the Greek Center for Security Studies (KEMEA) and the Greek General Secretariat for Civil Protection as well as with members of the Hellenic Police, the Hellenic Fire Corps and the Hellenic Coast Guard.




NEXES Enhances the Knowledge Base to Support Disaster Risk Management

NEXES Innovations Contribute to the Newest Publication of the EC Disaster Risk Management Knowledge Centre

The NEXES Consortium reveals that the innovations brought live by the NEXES Action on risk communication in disasters and emergencies have been addressed in the latest publication of the EC’s Disaster Risk Management Knowledge Centre (DRMKC) titled Science for Disaster Risk Management 2017 – Knowing Better and Loosing Less, published on May 2017.

NEXES partners Police University College of Finland (POLAMK) and AIMTECH Ltd are co-authors of the publication’s chapter dedicated to Good practices and innovation in risk communication, highlighting examples of best practice developed from research and practitioner work that reinforce the citizens’ participation and empowerment, namely through new technologies such as social media and emergency Apps. The newest DRMKC publication summarises the state of relevant science on disaster risk management from a European perspective and caters for the need to translate the wealth of available science into language understandable by policy makers, practitioners and scientists from other disciplines.

“It is the NEXES partners’ ambition to make a solid contribution to the enhancement of the science-policy dialogue at the national and European levels.”, said Mr. Marco Manso, the Director of Innovation at RINICOM UK and Coordinator of the NEXES RIA. “Our token to the document now published by the EC’s Disaster Risk Management Knowledge Centre is a clear step forward to act on such ambition and make available the NEXES innovations that support new communication dynamics between emergency services and citizens and the overall improvement of risk awareness to reduce losses.”

NEXES Contributes to Inclusive Disaster Management

NEXES Results Shared with the European Disability Forum and the United Nations Office for Disaster Risk Reduction

The European Union of the Deaf (EUD) was invited by the European Disability Forum (EDF) to present the NEXES experience and results at the Workshop on Inclusive Disaster Risk Reduction, organised by EDF in cooperation with the Christian Blind Mission (CBM) and the United Nations Office for Disaster Risk Reduction (UNISDR), in Brussels, Belgium, on May 17th 2017.

Participants to the Workshop shared their experiences in inclusive disaster risk reduction in Europe and discussed recommendations and future actions to be taken so as to bring the perspectives of disabled people’s organisations in Europe to the work on inclusive disaster risk reduction (DRR), helping to implement the Sendai Framework for Action in Europe. A range of rich experiences showed that good practice in the field of inclusive DRR in Europe are emerging and, amongst those, a special highlight was made by EUD presenting NEXES and its innovative proposition to create accessible and inclusive emergency services, including public alert systems.

NEXES’s participation at the EDF’s Workshop provided the opportunity to disseminate the NEXES’s achievements with respect to accessibility and inclusiveness to an audience that represents a relevant stakeholder to the NEXES Action and performs a key role in the process of building awareness on NEXES’s societal impact at the European policy-making realm.


NEXES at TESS 2017

NEXES Receives Positive Feedback To the Results of the Exercise with the Turkish Emergency Services

Represented by the Ambulance and Emergency Physicians Association (AAHD), the NEXES Consortium joined more than the 250 participants at the TESS 2017, a Symposium dedicated to the novel technologies for medical emergency simulation, held in Bursa on 5th – 6th May 2017.

AAHD made a thorough presentation of the new capabilities brought by NEXES and deemed relevant by the Turkish emergency services to enhance their performance and results and delivered a poster presentation focused on the results of the NEXES Exercise with the Turkish Emergency Services, which occurred in March 2017. The NEXES’s advanced capabilities on communications, location information and the exchange of user data, namely medical information, was very praised by the Symposium participants. These were also surprised by the NEXES’s capabilities to enable emergency operators to share relevant instructions or guidance and support the assistance to the victim, before the arrival of the first responder team onsite.


NEXES’s dissemination at TESS 2017 is part of the focused communication campaign of the NEXES RIA, aiming to build awareness to the NEXES results and accomplishments and to the revolutionary potential NEXES’ novel capabilities bring to the emergency services field.