The Focus Is on Total Conversation, Location and Interoperability
The NEXES Consortium will be hosting the NEXES Pilot in Slovenia on April 11th 2017 at the Faculty of Electrical Engineering Facilities of the University of Ljubljana, in Ljubljana, Slovenia.
Included in the NEXES Iteration One Workshop, this Pilot signals the end of the NEXES RIA’s Iteration One effort, completing the set of demonstrations and user validation activities pertaining to the NEXES Campaigns of Demonstration of Iteration One. The Pilot in Slovenia aims to introduce the NEXES’s capabilities for total conversation, enhanced location and the exchange of additional user data of the NEXES 112 App and the NEXES PSAP System to relevant stakeholders, including Slovenian public safety organisations, the Ljubljana municipality and the Slovenian Association of the Deaf and Hard of Hearing.
Representing the first validation with independent end-users of the whole end-to-end functionality of the NEXES System and Apps, the NEXES Pilot in Slovenia will assess NEXES’s performance as well as its potential impact and even determine future avenues for the next project iteration.
If you wish to join us at the NEXES Pilot in Slovenia and the NEXES Iteration One Workshop, please email us at firstname.lastname@example.org.
On March 17th 2017, AAHD organised a NEXES exercise involving forty-three representatives of eighteen organisations that are relevant stakeholders within the Turkish emergency service and members of the NEXES end-users community: the Izmir Ambulance Service, the Izmir Fire Department, the Izmir Police Department, the Izmir Metro, the Emergency Medical Technicians and Paramedics Association, the Izmir North Public Hospitals Union, the Aegean Young Businessmen Association, the Turkish Radio Amateurs Association, the Urla Training and Simulation Centre, the Dokuz Eylul University Distant Learning and Practice Centre, the Prevention of Communicable Diseases Association, the TUPRAS Izmir Refinery, the Paramedic School of the Izmir Economics University, the Izmir Provincial Health Directory, the Izmir Disaster and Emergency Management Directory, the Izmir Governor Crisis Centre, the Izmir 112 Single Number Directory and the Izmir Municipality IT Department. Each representative has extensive expertise and experience in the fields of emergency preparedness, response and recovery.
Intending to highlight the differences between the existing Turkish command control centre for emergencies and the new features proposed by NEXES, the Exercise considered two different NEXES Reference Scenarios, one involving a traffic collision and another exploiting a sudden medical incident, namely a cardiac arrest. The first scenario aimed to explore accessibility features, communication difficulties and location capabilities, whereas the second scenario focused on the PSAP operators’ situational awareness and the delivery of medical instructions prior to the arrival onsite of first responders. To best capture the involved participants’ attention and feedback, the exercise combined a table-top approach and a live simulation.
After the unfolding of the exercise, participants enthusiastically shared their views and opinions on the new capabilities brought by NEXES. From the emergency service professionals’ perspective, NEXES comprises valuable new communication channels for citizens to reach emergency services and provides added features that facilitates the PSAP operator to become fully aware of the whole emergency situation and decide on the adequate assets to dispatch. The Turkish representatives were very impressed with NEXES’s video ability, enabling scene management before the arrival of First Responders, significantly improving the timing of emergency management, namely in situations of mass casualty incidents. Similarly, PSAP operators were very interested in the possibility to receive the victim’s medical history and combine it with the data retrieved from personal health apps. Through the NEXES App, it was also recognised the benefits of providing instructions to the caller on how to proceed or act, even correcting inadequate interventions by bystanders, thus allowing first aid interventions to start earlier on scene. There was a general acknowledgment of the positive impact that NEXES might exert on the increase of survival rates.
As far as the concerns expressed by the Turkish emergency professionals, the highlight is placed on the need for additional resources to handle the new information sources. The NEXES’s reliance on smartphones and new Internet-based technologies also raises concern with respect to the population’s ability to own and use these technologies. To address these concerns, it was suggested that emergency services need to review emergency procedures to accommodate the new technologies and determine the need for additional human resources in the PSAP centre. It was also suggested that public authorities and emergency services develop a large communication campaign to raising citizen’s awareness to the NEXES App, explaining how citizens should use and benefit from the App, as part of the public training for emergencies.
Concerning specific new features on the NEXES App, the emergency responders believe to be relevant the enabling of the option to easily reverse the camera’s direction, the inclusion of an icon to indicate at all times the battery situation and the level of Internet connectivity and the pre-definition of the different languages supported by the App. NEXES’s ambition to empower emergency calls from laptops, tablets and computers is also highly praised, and it is suggested to also enable the NEXES App to run on smart televisions. The Turkish emergency services professionals have volunteered to test NEXES in a mass causality incident environment.
With respect to the observations made by the citizens participating in the NEXES exercise, they mostly underline the recognition of the benefits of the NEXES’s total conversation capabilities and the improved accessibility of deaf and blind citizens to emergency services. It is also stressed the NEXES’s relevant contribution to a faster response by first responder teams, while enabling the delivery of necessary instructions to bystanders. It was also agreed that the NEXES user interface was very simple, intuitive and easy to use, therefore highly suitable for the distress and panic felt in emergency situations.
The major concerns were focused on the NEXES’s ability to deliver improved location information in multi-floor buildings and the NEXES App disconnect button, with a single pressure terminating the App. Because this may prompt accidental disconnections, it is suggested to add a message clarifying if the user wants to discontinue the NEXES App with a Yes/No option. Other propositions refer to the possibility of PSAP operators retrieving automatically the phone’s location information. Specifically on the NEXES App, the participants recommended that an enter button is included in the message feature (reassuring the message has been sent), the possibility to enlarge the text font, the addition of information notes and instructive videos to be provided by emergency services to the caller (also contributing to enhance the public emergency training).
The feedback gathered from the NEXES Exercise with the Turkish Emergency Services is instrumental to continue the innovative development work in the project concerning the NEXES App for citizens and of the next generation PSAP systems.
Two videos presented below were produced by AAHD.
The video below demonstrates how NEXES can improve emergency response in case of a citizen suffering from speech impairment.
The video below demonstrates how NEXES can improve emergency response in case of a citizen suffering from a cardiac arrest.
NEXES Advances in Interaction with Citizens Are Highly Praised
AAHD organised a NEXES Exercise to demonstrate the NEXES results in improving the communication dynamics between emergency services and citizens to relevant Turkish stakeholders in the emergency sector. Conducted on March 17th 2017, at AAHD facilities, the Exercise gathered forty-three representatives of eighteen organisations with extensive expertise and experience in the fields of emergency preparedness, response and recovery.
The NEXES Exercise used two fictional emergency scenarios to illustrate the differences between the existing capabilities of the Turkish command control centre for emergencies and the new features proposed by NEXES. AAHD presented to the participants the new capabilities brought by the NEXES App and the NEXES PSAP system, focusing on the implementation of total conversation, the delivery of enhanced location information to emergency services and the opportunity for providing medical information to the emergency centre.
The participants in the NEXES Exercise were highly interested in the next generation improvements proposed by NEXES, and highlighted the potential to improve the interaction between emergency services and citizens, namely concerning the enhanced situational awareness, the opportunity to offer instructions and information until the arrival of first responders and the contribution to public emergency training. Indeed, AAHD was able to collect relevant feedback from the perspectives of the emergency service professionals and the citizens. The NEXES Consortium and the Turkish stakeholders, which are all members of the NEXES end-user community, will continue to work together in NEXES to contribute to the excellence of the Turkish emergency services.
Addressing the Relevance of PESEA for the Next Generation Emergency Services
The NEXES Consortium was invited to present the novel propositions for a next generation emergency service to the 112 regional directors across Spain, gathered to discuss the latest innovations, regulation and standards applicable to the emergency sector at the XXV Foro Nacional de Directores Y Responsables De Centros 112 De Comunidades Autónomas De España, hosted by the autonomous city of Ceuta, from March 8th to 10th 2017, in Spain.
The XXV National Forum for 112 Emergency Centres became familiar with the NEXES’s propositions on the Pan-European Specifications for Emergency Applications (PESEA) and the use of the PEMEA architecture to enable citizens using the NEXES App or any NEXES-compliant emergency App to reach emergency services anywhere in Europe, providing their precise location and additional personal information, including health information and in case of emergency contacts, while meeting the relevant requirements on functionality, cost, security and privacy. This technical meeting also enabled a broad discussion on emergency Apps and the benefits of automated emergency calls, including the use of the next generation eCall system, all issues currently tackled by the NEXES endeavour.
This event served the opportunity to disseminate the NEXES results before an audience of emergency stakeholders that are part of the NEXES end-users community, thus contributing to widen the scope of NEXES’s communication activities and promote additional societal impact as the NEXES results become known across the European emergency services.
The two videos below (in English and Spanish respectively) demonstrate the NEXES PESEA implementation in action.
Have you ever had a good idea for a Next Generation Emergency response 112 app or think of creating a novel smart app that could change the way we deal with emergency situations and life risks?
If you are a developer, an Emergency Service application owner or an Emergency Service end user who is interested in developing a Next Generation Emergency response application or promote a novel idea for a future application in this field based on your experience (development skills are not really required), come and join us at the NEXES App Challenge!
a brief ID for your consideration:
Developers, designers, entrepreneurs and students across Europe that have 112 Apps or want to experiment with Java development, SIP, WebRTC, smart mobile apps as well as end users that want to submit an innovative idea without a prototype implementation in place
a 2-month challenge for Next Generation 112 Apps
Launching on Monday, March 6th – Expiration on Friday, May 14th, 2017
@your desktop – across Europe. A dedicated Workshop will be held in Athens, Greece at the end of May, 2017
To improve the way citizens interact with emergency services